About

FAQ

• Where is the store based?

  Surat, India

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Why buy from Orange Ornaments?

  • Designed and Handcrafted by Orange Ornaments
  • 24 x 7 Customer Service
  • Customization Available
  • Secured Shipping Worldwide

• Personalized or Customized orders?

  Get your perfect custom jewelry!

  Our process is simple:

  1. Start a conversation by sending a message for customized jewelry. Expect a prompt reply within a few hours from our team.

  2. Share your design or discuss your ideas with us. We're here to help you create the perfect piece.

  3. Choose from Moissanite, Natural diamonds, Lab Diamond, and 10K, 14K, or 18K Solid Gold in White, Yellow, or Rose Gold.

  4. Prior to crafting the ring, we'll provide you with a CAD design and images of the completed piece.

  Get ready to embrace the joy of owning a one-of-a-kind, customized piece of jewelry. Start a conversation with us today and let's bring your dream design to life!

• How To take care of jewellery pieces?

  To preserve your jewelry's beauty and lifespan:

  1. Avoid wearing it during workouts or when using hairspray or perfume to prevent damage and chemical exposure.

  2. Keep it away from household cleaners, chlorine, and harsh detergents that can dull gemstones and damage metal.

  3. Avoid using nail polish remover on your jewelry to prevent harm to the stone and metal.

  4. Clean stones gently with a soft brush and mild soapy water. Rinse well and pat dry with a soft cloth. Avoid tissues to prevent lint.

  Follow these guidelines to maintain your jewelry's sparkle. Handle with care and store safely when not in use.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.